Support
Help with Reward Study
The questions below cover most of what people write in about. If yours is not here, send a message and it will be read by the person who builds the app.
Write to
support@no.spam.invalid.reward.study
Include the device, the iOS or tvOS version and the app version from Settings if something is behaving oddly.
Getting started
The first evening, in four steps.
Add a child
A name and an age band. The age band only decides which templates are suggested first.
Pick a few tasks
Three or four is plenty to begin with. Add them from the catalog, then adjust what each is worth.
Set the rewards
Give each reward a price in credits. Agreeing the prices together is the part that stops later arguments.
Set the parent PIN
Then hand the phone over. The child's mode shows only their side until the PIN or Face ID unlocks it.
Common questions
Answers, shortest first.
I forgot the parent PIN
Reset it with the device passcode, on the same device. The PIN is stored only on that device, so a reset on one iPhone does not touch the others.
Can my child use their own device
Yes. Install the app there, join the same household through iCloud sharing, and put that device into the child's mode. It stays in that mode until a parent unlocks it.
Nothing appears on my second device
Check that both devices are signed into the same Apple Account, that iCloud Drive is on and that the household has been shared from the device that created it. Syncing can take a minute on a slow connection.
I paid for Pro and it is gone
Open the store screen in Settings and choose Restore purchases, signed into the Apple Account that bought it. Pro is shared with your Family Sharing group, so a family member does not buy it again. That holds for the subscription and for Pro bought as a one-time purchase before version 1.3.
I installed the app before version 1.3
Nothing changes for you. Everyone who installed Reward Study before version 1.3, in September 2026, has Reward Study Pro included for good, whether they had bought it or were using the free version. You never see the subscription, and there is nothing to restore or redeem.
How do I cancel the subscription
Open Settings, then Reward Study Pro, then Manage subscription, which opens Apple's own sheet. The App Store subscription settings do the same. Pro stays on until the end of the paid period and nothing renews after that. A free trial cancelled before its 14 days end is never charged. Refunds are Apple's to grant, at reportaproblem.apple.com or from the store screen in the app.
We live in two homes
Each parent runs a separate household with its own tasks, rewards and ledger, and neither can see the other. Nothing crosses between them, including balances. Each parent owns one household, included with every Apple Account, and the child's device joins both by invitation, so no add on is needed. The Second Household add on is for one parent who runs both homes from a single Apple Account.
Why can the Apple TV app not approve
It is read only on purpose. A remote in a child's hand must not approve its owner's chores, so the television shows balances and progress and nothing more. Approvals happen on a parent's iPhone or iPad.
How do I get the ledger out
Settings, then Export ledger, behind the parent lock. It writes a CSV file with one row per entry, including the reason, who did it and when. The export is part of Reward Study Pro.
Word problems are not offered
Generated word problems need a device that supports Apple Intelligence, with it switched on in iOS settings. The rest of the maths practice works on every supported device.
Changing the language
Settings, then Language. The app follows the system language by default. Restart Reward Study for the change to take full effect.
Deleting everything
Delete the household in Settings to remove it from iCloud as well, then delete the app to clear what is left on the device. We hold no copy, so there is nothing to ask us to erase.
A credit moved and we disagree
Open History and read the entry. Every line records what kind of change it was, the reason typed at the time, who made it and when. A parent can correct it with a bonus or a deduction, which is recorded in turn.
Still stuck, or you have found a bug.
Write a plain description of what you did and what happened instead. There is no ticket system and no bot in between.
Who you are writing to
The person behind the app
Reward Study is made by Nikola Sretenovic, trading as Handful Apps, in Norway. There is no support team: the person who writes the code is the person who answers the mail.
The app is sold through the App Store, and Apple is the merchant of record for every purchase. That means Apple handles payment, billing and refunds, and I cannot see your payment details or issue a refund myself.