Support
Reward Study is built and maintained by its developer. Email goes straight to the person who wrote the code, so there is no ticket queue and no script.
Frequently asked questions
How do I get started?
Open the app and create your household. Add your first child with a name and an age band, since the age band is what tunes the math practice and the suggested tasks.
Then add a few tasks from the built-in catalog and set 2 or 3 rewards in the shop with a credit price on each. Start small. A household with 4 tasks and 2 rewards works better in the first week than one with 30 tasks nobody looks at.
Set your Parent PIN in Settings before you hand the phone over, because that PIN is what stops your child leaving kid mode.
How does my child join on their own device?
Install Reward Study on your child's iPhone or iPad. On your own device you can generate an invite link in 2 places: while you are adding the child, or later under Settings, then Members & sharing. Send the link however suits you, by message or by handing them the phone to tap it.
Opening the link on their device joins them to your household. From then on everything stays in step through Apple's CloudKit sharing, between the specific people you invited and nobody else. They need no account and no password, and they do not have to be part of your Apple family.
If your child does not have their own device, kid mode on your phone does the same job. Tap Hand to on the dashboard and pass the phone across.
How do approvals work?
Your child marks a task done in kid mode. Nothing is credited at that moment. The task moves into your Approvals queue with a timestamp.
You approve or reject it there. Approving moves the credits into your child's balance and counts toward their streak, level and badges. Rejecting leaves the balance untouched, and the task stays available if it is a repeating one.
If a task is a repeating daily one, it comes back the next day whether or not the previous day was approved.
Why do bonuses and deductions ask for a reason?
Because your child sees the reason in their own ledger. A credit change with no explanation is the fastest way to make the whole system feel arbitrary, and once it feels arbitrary the motivation goes with it.
The reason field is required for both directions. It takes 3 seconds and it saves the argument later.
How do I restore a purchase?
Open Settings in the app, tap Store, then tap Restore Purchases. Make sure the device is signed in to the same Apple Account that made the original purchase.
Reward Study Pro and the Second Household add-on are both one-time purchases shared through Family Sharing, so anyone in your family group can restore them on their own device at no extra cost.
If the restore does not bring the purchase back, email the date of purchase and it will be looked into. Refunds are handled by Apple rather than by me, at reportaproblem.apple.com.
Where is my data stored, and can I get it out?
Everything is in your own private iCloud, in the household's iCloud container, shared only with the people you invited. There is no Reward Study server and no copy held by the developer.
Reward Study Pro includes a CSV export of the full credit ledger, in Settings under Export ledger. That gives you every transaction with its date, amount and reason in a file you can open in any spreadsheet.
Deleting the app from every device in the household removes the local copies. To clear the iCloud copy as well, use Settings on your iPhone, then your name, then iCloud, then Manage Account Storage.
What do the AI word problems actually do?
They take the math problems the generator already built and wrap each one in a short story on a theme, so a plain subtraction becomes a question about trains or animals. The numbers and the correct answers stay exactly as generated.
This runs through Apple Intelligence on the device itself, so it needs a device that supports it. Nothing is sent to the developer, and no text leaves your device to reach any external server.
Language support follows Apple rather than the app. Apple Intelligence currently writes the stories in English, French, German and Spanish. On a Hungarian device the app itself is fully Hungarian and the math practice is always in Hungarian, and the story wrapper around it is written in English for now. If Apple adds Hungarian to the on-device model, the stories switch to Hungarian automatically with no app update needed.
You review the whole set before your child sees it, and you can regenerate it if a problem reads badly. Now and then a single problem appears in its plain form instead of a story, which happens when Apple's safety filter declines to rewrite that one item.
Which devices does it run on?
iPhone and iPad running iOS 17 or later, plus a companion Apple TV app for the household dashboard. The app is built for iPhone first and adapts to iPad.
There is no Android version, no web version and no Mac version. AI word problems require a device that supports Apple Intelligence, and the rest of the app works fully without it.
Can my child see what their credits are worth in money?
Yes, if you switch it on. Open Settings, then Credit value, turn on Show credits as money, and set what 1 credit is worth along with your currency. A balance of 37 credits then displays as 37 with the cash equivalent underneath.
It is off by default, because whether a child should see a cash figure is a parenting decision rather than a default. No money moves through the app, nothing connects to a bank, and the figure is a display calculation you control. Change the rate or switch it off whenever you want.
How does the Apple TV dashboard work?
Reward Study includes a real Apple TV app, so this is not screen mirroring from a phone. Install it on your Apple TV, sign in to the same Apple Account, and the household dashboard appears on the big screen with the day's tasks and balances.
It reads the same iCloud data the iPhone app already uses, so it keeps itself in step. Nothing extra is collected and nothing is sent anywhere new.
Something is broken, or I want a feature that is missing
Write to support@reward.study. Feature requests are read, and the ones that come up repeatedly are the ones that get built.
For a bug report, include your device model, your iOS version, and what you tapped just before it went wrong.